FREQUENTLY ASKED QUESTIONS
How will my purchase be delivered, and how long does delivery take?
All items from ORNA - FINE DESIGN are made to order at our studio. Therefore, please allow us 5-10 business days, before shipping your purchase. Shipping will occur, only after the payment has been received.
Shipping domestic orders within Israel, with registered mail, can take 3-7 business days after your order has been placed - Shipping domestic is free. If courier service is preferred, it usually takes up to 3 business days and costs $15.
Shipping to the U.S/Hong Kong/Australia, can take 1-2 weeks.
Shipping to Europe, or anywhere else in the world can take 1-3 weeks.
Shipping rates are calculated automatically at checkout.
EMS/DHL - worldwide courier service, usually delivered within 3-5 business days after your order has been placed and costs $40.
How do I track the status of my order?
Once your order has been shipped, You will be provided with a tracking number, once the package is shipped. Shipping times are estimated and delay by post, custom, holiday or other reasons, may occur. We also will follow the tracking number, to make sure the package arrives to you on time.
What payment options do you offer?
ORNA - FINE DESIGN accepts payments through PayPal and Credit Cards. We accept all Credit and Debit Cards.
How do I make a return?
We hope you will love the designs you buy from us, but if something isn't as you thought, please let us know by sending us an e-mail to info@orna.design within 7 days of receiving the items.
If you wish to return your purchase, you can do so within 14 days of receiving it. Sale items must be returned within 3 days of receiving them.
How long does my return and refund take?
Your return should take a maximum of 14 days to reach our studio. Use the shipping service of your choice and at your expense.
Please provide us with a tracking number, so we can follow your package. Once we have processed the return, you will receive a return confirmation email. Please allow 3 to 7 business days, for your return to be processed.
​Please note that we do not offer an exchange service.
How should I care for my new designed items?
All jewelry and clutch bags of ORNA - FINE DESIGN are made of a unique combination between gold or silver tone plated brass and Neoprene fabric. Therefore, take care of your new designed items, by keeping them away from humidity and avoid contact with moisturizing lotions and perfumes.
For any further information please contact us at info@orna.design